Return Policy
Return & Refund Policy
Verified returns only — request within 3 days of delivery
1. Overview
At Comfytee, we stand behind product quality and fair resolution. Returns are accepted only after proper verification of a valid issue. This policy explains what qualifies, what does not, and how to submit a return request.
2. Return window
You must apply for a return within 3 (three) calendar days of delivery. Requests received after this period cannot be processed, except where required by applicable law.
3. Eligible return reasons
Returns are permitted only when one of the following is confirmed after review:
- Actual physical damage to the product
- Defective or non-functional product (manufacturing defect)
- Wrong product delivered (item, size, or colour mismatch vs. order)
- Serious manufacturing or quality defect affecting use
- Damage caused during delivery (with supporting proof)
4. Non-eligible returns
We do not accept returns for preference-based or subjective reasons, including but not limited to:
- “Did not like the product”
- “Changed my mind”
- “Not feeling good” about the purchase
- Fit, style, or colour preference when the correct item was delivered as ordered
- Normal wear, misuse, or damage after delivery
5. Verification & proof requirements
All return requests are subject to verification. You may be asked to provide:
Video proof
An unedited video showing the issue (e.g. defect, damage, or wrong item) while displaying the product and packaging labels.
Damage proof
Clear photographs of the affected area, serial/tags if applicable, and the full product.
Packaging proof
Images of outer shipping box, inner packaging, and labels — required where delivery damage or tampering is claimed.
Incomplete or misleading proof may result in rejection of the return request.
6. How to request a return
Contact support within 3 days of delivery with your order number, reason, and proof. Our team will review and respond with approval, rejection, or a request for additional information. Do not ship items back unless we authorize a return.
7. Product condition & hygiene
Approved returns must include unused items (where applicable), original tags attached, and items in the same condition received. Hygiene-sensitive categories (innerwear, socks, masks, etc.) may be non-returnable unless defective or wrong item was sent.
8. Refunds & replacements
After verification and receipt of the returned product (if applicable), approved refunds are processed to the original payment method within 5–7 business days. Replacements are offered at our discretion when stock permits.
Last updated: May 2026